Wilmington Auto Repair

MobileTech - Downtown
Mon - Fri: 7:30 AM - 6:00 PM
MobileTech - North Market
Mon - Fri: 7:30 AM - 6:00 PM
1

Was referred by a friend to take my 05 Tacoma to MobileTech for regular maintenance and repair so I gave them a try. First few visits for oil change and tire rotation were ok but when my valve cover gasket started leaking it was down hill from there. Dropped it off in the AM and 7 hours later got a call that it was ready so I went and picked it up, checked for oil leaks as it sat there and ran, paid and drove home. When I got home I noticed oil had puddled up on the valve cover, I soaked it up wiped it all down and that was that. Next day I drove to the hardware store was in there for 30 minutes or so and when I came out I noticed oil under the front of the truck so I popped the hood and sure enough oil was puddled up on the valve cover again. When I got home I soaked it up and got a flash light to get a better view and I saw there was white stuff around the bolt closest to the firewall. I took it back up there that afternoon to show them what I found and after the guy at the counter talked to the mechanic that did it he told me this "The bolt that holds the valve cover in place was stripped, our mechanic put welding putty on the end of the bolt, in the bolt hole, and at the head of the bolt to hold it in place as a temporary fix but eventually you will need to get it fixed" At this point I was speechless I wanted to know why they didn't tell me that when I picked it up, why they weren't going to fix it when clearly it was their mistake they tried to hide and NOT mention. I bought the truck brand new and this was the first time the valve cover had been removed. As expected no one wanted to admit to the damage, apologize for it or fix it. I offered to pay half the repair cost to fix it and make it right and still nothing. I have had several people ask me about taking their vehicles there and after telling this story they don't as they shouldn't. This all goes back to the old saying "you get what you pay for". If I could post pictures on this review of the damage I would.

Chris, I have little notes on this vehicle or history. Per car fax this vehicle has only been to my shop three times. I pulled car fax and can see it was purchased at 48,988 on 11/09/2007. I am having a hard time finding a few or any oil changes done here other then the one on 3/20/15, in fact that was the only one we had ever performed. I do however see in the CarFax the vehicle has had several repairs made by Rice Toyota as well as maintence and repairs including (spark plug removal) The vehicle brought in first to check for a a rattling noise on 3/14/2015 and which time the rattle noise was discovered to be internal to the engine, caused by no engine oil. At that time we discovered a massive leak at the valve cover gasket area, we added oil (3.5 qts) we charged you nothing for the technicians time or the engine oil. Guess this goes back to the other old saying, no good deed goes unpunished. The vehicle was picked up on 3/14/15 and brought back on 3/20/15 at which time the valve cover gasket, spark plugs and a oil changed were performed. They did make notes about the back bolt being stripped that he had tapped and added sealer (gray rtv) to it that it shouldn't be an issue. It was noted on your ticket that we found the bolt stripped. The vehicle was brought back in for a a oil leak on 7/20/15 at which time it was discovered that the bolt was again leaking. The technician again removed the bolt and added a sealant (gray etc) again. We never saw this vehicle any other time for any other repairs or services just the one time for the initial noise, again for the repair at the valve cover and the one and only change we performed and again when you had further leaking issues. However Rice Toyota had performed an oil change and cleaned the motor on 11/03/14 and noted oil leaks then. I'm terribly sorry you had issues and that you left feeling they were unresolved. That is never my intentions and as any of the thousands of repeat customers over the last 8 years will tell you we always stand behind our work. I believe my technician and my staff made every attempt to facilitate a repair. It's unfortunate the vehicle has been sold or I'd gladly make the repair personally at no charge. If you still have the pictures please feel free to e-mail me then at [email protected]. I always strive to right a wrong and if i can earn a customer back, I would certainly like to. Thank you for taking the time to give us feedback, it will go along way in how we approach issues on he future. Thank you. David Friend Owner/ASE Master Technician Master Hybrid Technician 910-250-4060

- MobileTech - Downtown
4

Trustworthy work, friendly staff and very fair prices.

Thank you for taking the time out to leave us a review! Let me know what we can do next time to make it a 5 star one! Feel free to contact me at [email protected]

- MobileTech - Downtown
5

Thank you Amy!

- MobileTech - Downtown
5

MobileTech Wilmington was recommended to me by a number of folks and car clubs for work on my "05 4Runner. Never having used them before I trusted them with the major job of replacing my A/C evaporator core. This job entailed gutting the entire forward cabin to the firewall, one of the most dreaded and labor intensive jobs on a modern vehicle, where a mistake is not an option. Needing the truck back on a tight time frame for work, they completed the job as they promised, hours ahead of time. I have to note that they were 40%+ less than the local dealer (stealer) was going to happily rape me for. Outstanding shop, they earned all future work that I can't handle myself. Highly recommend !

5

Great staff!! They are friendly and knowledgeable. Ryan was the mechanic that worked on my Audi. He did an amazing job! He explained everything in detail to me and made sure I was happy before I left. Thanks so much for a job well done!!!

5

I was at Mobile Tech recently for a new tire and a plug for my other tire. They quoted me less than their competitors. Josh and Wes were both very helpful and the service was quick and excellent. While rotating my tires for me, the tech found that one of my tire studs and lug nuts had been damaged. After advising me that it was still safe to drive and didn't have to be taken care of right then. I decided to get the work done on it anyways. It's always a no pressure or upsale type of shop. Which I really appreciate. I have taken both of my cars here throughout the years and that will never change. Thank you guys for being an honest repair shop. Although I feel as though the front of the shop needs someone to answer the phone, while Josh and Wes handle the rest of the shop. They have a high call volume.

5

Fast, friendly, honest, super super prices!!! I got top notch oil and tires rotated and it costed me less than it would have to go to one of those quick lube places, and now I know my oil is really good oil!!!

5

Thank you Rick! I hope you've been well!

- MobileTech - Downtown
5

These guys are the best, I assure you. Pay no attention to the negative reviews below. Sure, a customer experience will vary, but this team has always been courteous, respectful, and honest. I've been bringing our cars here for years and have referred many friends. It's hard to find a mechanic's shop that offers great value and service, but David and his team have nailed it. Best crew in town...no question. Thanks for taking care of me and my family!

Matt I can't thank you enough for taking the time to leave. I'm thankful when a long time customer takes time out to leave me a review. I greatly appreciate all of the repeat business and if I can ever do anything let me know!

- MobileTech - Downtown
5

Mobile Tech was recommended by a good friend. I haven't had my A/C working in a couple of years, and couldn't bear the thought of another Southern summer without it. I knew it needed an near complete replacement, but every other place I went wanted close to a thousand to fix it. I went to Mobile Tech and they performed the needed work . They did a great job, and saved me quite a bit of money as well. I have since been back to have my brakes worked on, as well as getting the inspection done. If you need anything done to your car, this is the place to go. Great, service, great prices, and great people.

MobileTech is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call MobileTech - Downtown (910) 250-4060, MobileTech - North Market (910) 769-9122 if you have any issues in accessing any area of our website.