Wilmington Auto Repair

MobileTech - Downtown
Mon - Fri: 7:30 AM - 6:00 PM
MobileTech - North Market
Mon - Fri: 7:30 AM - 6:00 PM
1

Terrible experience here. Bad customer service to go along with being in bad part of town with the gate always open and them leaving cars unlocked. Would avoid going here to avoid being ripped off and dealing with below average customer service.

5

For starters, I have the worst luck with cars. I should probably just commit to being Amish. I don't typically write reviews, but today I feel compelled to. I have brought a couple of my cars to MobileTech over the last three years. Always last minute, always in a rush and always with upmost ignorance when it comes to automobiles. Most of my descriptions of what I believe is wrong with my car involved a lot of poorly executed sound effects and is probably worthy of being laughed at. Yes, MobileTech is competitive. They are a business. They have bills. They have employees who have bills. As a general manager myself, I don't see this as an issue. I don't see it as an issue because they have never 1) turned me away, 2) treated me unfairly, 3) been rude to me, 4) made me feel as if I had been taken advantage of. They do what they say they're going to and they do it efficiently, successfully and in what I feel is a rather short amount of time for a mechanic and I've dealt with a lot of mechanics in the last 12 years. They're human, they make mistakes but they own them. That says a lot all in itself. Today, I had an appointment with them which I called to cancel at the last minute because I got tied up at work and no longer had the liberty to leave the building and drop off my car. I was met with a counter offer from Josh that I was not prepared for. Rather than reschedule for another day, they offered to come pick up my car for me. From a professional standpoint, I tip my hat. There aren't a lot of businesses that are run by what I often refer to as "real people" anymore. They have personal standards as well as professional. I appreciate that. From a personal standpoint, even if I can get the job done for $20 cheaper down the road, I'm still going here because they stand by their work, their word and I know I'm getting what I'm paying for and then some. I don't need to be greeted by lounge chairs and red carpets, I need to be greeted by no bs honesty and depart with my money's worth and that's exactly what I get. Every time. I think Dave runs a fine business and for that, he can have mine.

5

I was looking for an alternative after getting a very large estimate from Acura and found all of the great reviews about Mobile Tech. For a dealer alternative, the shop was laid back. They looked over what I was quoted at the dealer, looked over the car and advised what was needed now and what could wait. Mobile Tech's quote was considerably less than the dealer so I decided to have everything done. My car was finished ahead of schedule and actually cost less than I was quoted.

5

5

The only place in town I'll ever take my cars

5

5

Great service!!

5

We were looking for a different option other than the dealer for my husband's 2015 Silverado. I came across a Facebook post about this company and I gave them a call. When working with the dealer I had been put off for this issue for 3 days. But, Stephen at MobileTech was able to get us in the next day and saved us a couple hundred to boot! It was the best customer service I have seen in some time! Thank you for going above and beyond! If you are looking for a honest, straight forward shop, this is the place for you! I will certainly be bringing all of my vehicles there from now on!

5

These guys are great, they took their time to diagnose my problem so I wouldn't be stuck again!

5

Honest reliable mechanic shop.

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