Wilmington Auto Repair

I've been using these guys for 10 years now for strictly oil changes but their every day low $19.99 isn't so special anymore especially when you are waiting for an hour or more. I've been using Wilmington Tire & Auto, Midas (buy one, get one free coupons), and even the dealerships mail out coupons which I jump on b/c they provide a 72 pt. inspection and invite you into the shop to look at repairs needed. Customer service is critical in any business. Positives about Mobile Tech: -The owner Dave knows a thing or 2 about cars. -North Market is new, clean shop with good seating room. -Good diagnostic equipment for newer cars. Negatives about Mobile Tech: -The owner is arrogant, never takes responsibility when something goes wrong and was never taught the customer is always right (relatively speaking) because you know if you didn't have customers, you'd go out of business and Wilmington has a lot of competition in the auto repair biz. -Their labor pricing is high in comparison to other shops in town. Get a second opinion from another shop and you'll see what I mean. For example, if you get brake work done, they'll charge you for a can of brake cleaner for the front left/right and a can of brake cleaner for the rear left/right. OK, so this is minor $ but when you have a $4,000 job that can be a different story with all the duplicate material cost so carefully examine. To assume the customer is ignorant about how much materials and parts req'd to do the job is foolish and manipulative. -Since their 2nd business opened on North Market St, they have been backed up for weeks. Call them now and you'll see what I mean. Yes, you could say its b/c they are the busiest auto service shop in town but is it or are they playing catch up? -Very slow to respond to return calls or nothing at all. -They are more than happy to accept appointments which they are knowingly back up but take work anyways. So these are just a few things I've noticed about this business. If you are patient and have all the time and money in the world, maybe Mobile Tech is the right fit for your car needs but for the folks that work hard for their money and have limited time, I would suggest going somewhere else.

I love MobileTech! I moved to Wilmington from up north about a year and a half ago and was left with a strong distaste for the dealerships that represent the brands of both of my vehicles. Since stopping in on day one to check out pricing on an oil change to tires, brakes, spark plugs and so much more that I have had completed with them on my vehicles, I have always received the best service. They are honest and up front with their repairs and will let you know if there's a concerning item needing attention on your vehicle. These folks know their stuff! I was impressed to find that the entire staff of MobileTech attend monthly classes to further train and advance their teams so that they have the competitive edge above the competition. There's a definite reason why these guys are the best independently owned and operated automotive repair company along the southern east coast of North Carolina. I'm so happy to have found them and know I will be taking all of my vehicles to them in the future! Thanks for the great work and service Mobiletech!

On vacation, my car had an AC problem. These guys gave me a very reasonable price compared to other competitors and were able to fix the problem on the same day. Very friendly. Highly recommended

Great guys

This is the only place I will allow to work on my accord coupe. Trustworthy, up front, great customer service, and always work me in when I need service. Only mechanic shop I would recommend.

Josh and Wes have always been very helpful at the front counter and have gone above and beyond in making sure I was looked after as a customer. I would highly recommend.

MobileThefts... I dropped my vehicle off here off of a recommendation. They claimed to had fixed my vehicle but when I drove literally half a mile from the shop. It broke down again. I dropped the vehicle back off & they told me it worked fine, wrong again. I left yhe vehicle for several days for them to look at and was sure to call several times to ask for a price. I was told by David the OWNER as well as doug I did not owe them a penny. Finally we find the real problem & agree on a price of 470. Fine, I call them 2 days later to double check on the price as they are known around the wilmington area to add extra fees. Sure enough my bill jumped up to over 600 dollars. DO NOT TRUST THESE GUYS. DO NOT

Terrible experience here. Bad customer service to go along with being in bad part of town with the gate always open and them leaving cars unlocked. Would avoid going here to avoid being ripped off and dealing with below average customer service.

For starters, I have the worst luck with cars. I should probably just commit to being Amish. I don't typically write reviews, but today I feel compelled to. I have brought a couple of my cars to MobileTech over the last three years. Always last minute, always in a rush and always with upmost ignorance when it comes to automobiles. Most of my descriptions of what I believe is wrong with my car involved a lot of poorly executed sound effects and is probably worthy of being laughed at. Yes, MobileTech is competitive. They are a business. They have bills. They have employees who have bills. As a general manager myself, I don't see this as an issue. I don't see it as an issue because they have never 1) turned me away, 2) treated me unfairly, 3) been rude to me, 4) made me feel as if I had been taken advantage of. They do what they say they're going to and they do it efficiently, successfully and in what I feel is a rather short amount of time for a mechanic and I've dealt with a lot of mechanics in the last 12 years. They're human, they make mistakes but they own them. That says a lot all in itself. Today, I had an appointment with them which I called to cancel at the last minute because I got tied up at work and no longer had the liberty to leave the building and drop off my car. I was met with a counter offer from Josh that I was not prepared for. Rather than reschedule for another day, they offered to come pick up my car for me. From a professional standpoint, I tip my hat. There aren't a lot of businesses that are run by what I often refer to as "real people" anymore. They have personal standards as well as professional. I appreciate that. From a personal standpoint, even if I can get the job done for $20 cheaper down the road, I'm still going here because they stand by their work, their word and I know I'm getting what I'm paying for and then some. I don't need to be greeted by lounge chairs and red carpets, I need to be greeted by no bs honesty and depart with my money's worth and that's exactly what I get. Every time. I think Dave runs a fine business and for that, he can have mine.

I was looking for an alternative after getting a very large estimate from Acura and found all of the great reviews about Mobile Tech. For a dealer alternative, the shop was laid back. They looked over what I was quoted at the dealer, looked over the car and advised what was needed now and what could wait. Mobile Tech's quote was considerably less than the dealer so I decided to have everything done. My car was finished ahead of schedule and actually cost less than I was quoted.