It’s all about the up sale. Go in for an inspection and they tell you you need over $500 worth of work done. Like “cleaning the injectors”. I’m not going back! Reply to reply. Wow, way to play the victim. My “bullying” was apparently saying “really, the tint is too dark? You passed it last year.” The conversation about the tint where I mentioned being a retired LEO came later at the shop after I had paid and was on my way out. Your tech told me that tint darkens over time and that is why it passed last year. I pointed out that tint only darkens during the adhesive cure stage (first few months) and that after that it actually lightens with age and that this tint being ten years old it can’t be darkening. To which he replied that he gets training every year. This is when I mentioned that as a LEO I too was trained and that he should maybe consult 3M who makes the tint before he makes inaccurate statements. If the tint is too dark I’ll have it removed never did I bully or try to get your guy to pass a vehicle that wasn’t right. I was just questioning why he had passed it last year and why it had never been an issue until now. As for your reports that show service history on a car I call BS. You have no idea when or if I cleaned or replaced my injectors. And I was never asked I was just told “bad news” your car needs this work done. Call it what you want but I call it taking advantage of uneducated vehicle owners.
I won’t go back and fourth, I heard what I heard and I spoke to my staff, it was enough to know where this review came from. You’re correct, we don’t know, that’s why it was recommended based off mileage and that’s why they asked you if you ever had it done. I have it recorded, there’s audio camera in the office. Either way, you just validated everything I said below. Thanks you again, please continue to add to this review as the more details you give the better it is for potential customers to see exactly what to expect when they come, through, consistent and transparent. I encouraged all of my staff to thumbs up this one and anyone else reading it. Reviews like this are great! *** Update to my response After speaking to tech and advisor it seems we failed your state inspection for 15% window tint, which is illegal in North Carolina. I just listened to the audio of the cameras and phone. I am a bit shocked that a former law enforcement officer would attempt to bully someone into breaking the law for them. Which I clearly heard you attempt. This review seems to be just more of that. I’m disappointed to hear you would attempt to get not only me a misdemeanor charge but put both me as the inspection station owner and technician as the inspector in a legal situation that can result in losing our drivers license, CCW, hunting license and any other state issue licenses which would include heavy fines for us… all because you were a former LEO and you want your tint to pass. 🤪 Well, we are through and recommend services or repairs based off industry standard intervals, OEM service intervals, and actual condition. We check CarFax service history and then your actual service and make recommendations based off of this. We use transparent software and provide documentation, pictures, videos when possible and any other materials or information to inform the customer on vehicle repairs and maintenance. As a shop owner, I would rather get hundreds of 1 star reviews then have you write a bad review about how you were just in for service and two months later had a issue because we didn’t properly look your vehicle over and make a recommendation for a service or repair. Of course no good deed ever goes unpunished and keeping a consistent standard of properly inspecting vehicles regularly will always have people caught off guard when they aren’t used to having qualified professionals service their vehicles. So I totally get it. Thank you again for the feedback and letting everyone know that during a inspection of the vehicle we are actually doing it. We never pressures anyone to service or repair anything, we simply let you know what it needs, how much, and what the warranty is. No one working for MobileTech cares if you do not properly maintain your vehicle. It is your responsibility, so don’t ever be get upset when you face large repairs that regular scheduled maintenance prevents. It’s not a good look on the other side of the counter. It took you more time and effort to leave this review than to just say “I don’t want to do anything else”. Which of course is your choice in the matter. I will be thanking the technician and advisor you worked with for doing their jobs to the high standards we set as a company. David Friend Owner/Technician & Instructor Again, thank you for highlighting our thoroughness.
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