Wilmington Auto Repair

Emily, I spoke to Stephen. I think if you called my mother names, like a c*** wh***.... I would have said much worse. None the less... It’s also my understanding you have frustrations stemming from other shops, but there’s no need to take them out on me, let alone Stephen who’s merely trying to help you. I talked to Stephen and he understands that he needs to use more tact when dealing with certain situations but after hearing the phone conversation it’s hard for me not to side with him on this. I hope you can understand you can’t talk down to people in such a manner and expect just because they hold a job in a customer service manner that the job entails verbal abuse. It doesn’t. Thanks David Friend Owner/Master Technician

To be honest, really trying as hard as I can to weed customers like you out. When you say “my mechanic says that’s not the problem” when they have never even seen your car or have any inclination as to what’s going on, yet their insight trumps my actual fact based proven diagnosis makes you not only look ignorant, it questions your intelligence in general. I really hope you get a few months with slapping some cheap Taiwan coils in before that coil driver craps out all together and leaves that car on the side of the road and you get hit with another tow bill, another diagnostic. I’m only said I won’t get to tell you I told you so.

Janet, Thank you for taking the time to leave us a review. Proud to say we were able to take care of your key problem when no one else could. Thank you! David Friend Owner/ASE Master Certified Technician

Hello Having a very difficult time finding any customer resembling your name in our system, can you care to elaborate your poor rating of our shop? Thank you. David Friend Owner/ASE Master Certified Technician

Matt, Let me know what we need to do to make that 5 stars. Thanks, David Friend Owner/Master Technician

Thank you!