Called MobileTech and spoke with Mark regarding a high quote to repair a brake system failure in a Toyota Prius from Toyota of ilm across the street. He laughed and was on the same page that it was a no brainer MobileTech would be the better, more affordable option. They ran another diagnostic as they pushed the blah blah blah of why It was imperative that they understand exactly what was wrong and that the diagnostic performed an hour earlier from Toyota may have been faulty. They had the exact same findings as Toyota of ilm. The only difference in the quotes was price. Toyota of ilm was $2100, MobileTech was $2400. Diagnostic from Toyota was $125, diagnostic from MobileTech was $160. I was transparent in pricing discrepancy and they did not care, didn’t seem to want the business anyway. Long story short, brake pump & booster are being replaced at Toyota of ilm right now and their businesses op cost increased by $2000 by utilizing common sense. I offered a 5 star review for a small discount on diagnostic, Mark said he could not oblige, which is totally fine, but it did opt my personal review clause policy to write this transparent honest review instead of a fluff 5 star review.
Well, Wayne I’m certainly glad Mark insisted we diagnose it. If I had $5 dollars for every misdiagnosed vehicle that arrives from a dealership. I could have passed that savings on to you. Murphy’s law tells me if we didn’t diagnose it and we just quoted you, I’d be on the hook for thousands in repairs that didn’t fix the problem. Learned this lesson a decade ago. I’m also glad he didn’t budge on the price, because we prefer to compare apples to apples. My warranty on this repair is 3x what Toyota offers, nationwide, which includes towing and rental. That entire dealership combined couldn’t hold a candle to my tiny staff which I assure you are much more qualified and better trained then the franchise Toyota dealership with the highest turnover rate in the country… Standing behind our work for 3 years, no matter what happens along way has a value. Another big difference are the high failure, high dollar parts are specially priced for dealerships as “goodwill” and isn’t passed on to wholesale buyers like independent shops, that means they pay significantly less. Anyone reading this, if you want a better price from Toyota of Wilmington, I’m the only shop in town that in writing they will price match and beat. If you called them and just told them we told you $1900, I bet they’d do it for $1800. Thanks for the honest review and kudos to Mark for standing his ground and delivering what I feel was proper service and proper pricing inline with the qaulity of work, qualified staff and warranty we provide. Should you ever need for our services or a second opinion, at-least you know you’ll get a honest one.
- MobileTech - Downtown