Proceed with caution. Customer Service is headed down the tubes. Prices are over and above other mechanics, and while the Supervisor/Lead man (Josh) proves he can read, he does not consider alternatives means to repair, does not listen, is rude, and proves not to be trusted.. He will agreed when a viable solutuon is presented as an alternative, says he will price out and get back to you, but not to be believed. It's 2 weeks now and not a word. Mobile Tech may have once been a place I took my truck for work, but no longer true. Proceed with caution and always get a second opinion. Was there in Aug, 2017 and back Sept, 2017 with same problem just worse. Very disappointed.
Kathy, Thank you for taking time to reach out to us, even if it was a 2 weeks. I believe Joshua has been trying to find someone local to rebuild this unit to save you money but unfortunately has come up short. He has also been trying to find a reman and used option that is not costly. He will continue his search. I am a bit perplexed as to you saying you were here in August of 2017 and back again in September of 2017 for the same problem. I reviewed the complaint you had in August and it was not for a noise but for a leak in the rear, to which you requested that your friend and my technician/employee at the time perform, which he did. Your complaint in September was for a noise/hum that developed on a trip from Washington, D.C. it was determined that it was coming from the rear end. We replaced the seal as requested (unsure how long it was leaking) which likely contributed to a rather common Ford rear axle failure. Sadly we also don’t know if it’s ever been serviced either which sadly is the “nail in the coffin” Not sure exactly how you are comparing prices vs warranty, but I sure hope it’s apples to apples and not apples to oranges as I suspect, as I am constantly hounded by my competitors and other shop owners for being so cheap and them not “understanding how they can do it for so cheap” Thank you for taking your vehicle to the shop two times for two different issues and letting your friend perform the work, we all greatly appreciate it.. I am sorry you may have not liked what you heard the third time and decided to condemn the entire shop over it. I do appreciate you reaching out and hope that after you make your rounds to other shops in the area that maybe you will one day appreciate the upfront honesty we offered and the warranty/price reflecting a qaulity repair and service. I will reach out to Kevin as well in the matter to see what can be resolved. After reaching out to Kevin about this and talking with more with Josh it seems that not only have they both reached out to you, they have spoken to you and the ball was essentially in your hand to bring it back to the shop. Truly disgusting how people leave reviews like this even after people go out of there way to help you. It’s almost discouraging to have to deal with people who are so ignorant to recognize someone is trying to do you favor rather then go all keyboard cowboy and trash you and your staff. Kinda hope you pay double what we were would have charged, maybe you won’t be so quick to go victim. Thank you again.
- MobileTech - Downtown