Wilmington Auto Repair

1096 reviews
2 LOCATIONS
MobileTech - Downtown
(910) 933-7009
1022 Market Street, Wilmington, NC 28401
Mon - Fri: 7:30 AM - 6:00 PM
MobileTech - North Market
(910) 933-8089
5929 Market Street, Wilmington, NC 28405
Mon - Fri: 7:30 AM - 6:00 PM
2

Had towed there. Had diagnostic check, plethora of red lights on check, they diagnosed for cap rotor coil(which was corroded). Said fixed, two days later same issues returned after picking up. Stalled in traffic through an intersection, way too close of call in front of an 18 wheeler. Customer service and response time was terrific, that’s a +. But after all the time it spent at shop, and $ spent. I did a little searching online, and found the problem and fixed it myself in an hour. TPS/IAC. Took to shop because I didn’t have the down time to do myself, also thinking it was something I couldn’t address. Their attention to reach out and check with customer for where to go next is great. But from what I’ve read and found online, the problems I had were relatively common.

5

go for where you know your vehicle will be taken care of ! Mike and John did a great job of servicing my Ford (yes there are a few of us still around who like Fords!) March 9th. Communicated well as to when to bring it by and when to come back to pick up. Accurate estimate of repairs. thanx Service: General repairs & maintenance

5

go for where you know your vehicle will be taken care of ! Mike and John did a great job of servicing my Ford (yes there are a few of us still around who like Fords!) March 9th. Communicated well as to when to bring it by and when to come back to pick up. Accurate estimate of repairs. thanx

1

Paid $3000 to have my breaks done on my truck. Everything thing front and back. Then this morning My breaks locked up and smoke was coming from them. I call them and they have it towed. Now they want me to pay $1000 to fix the problem.

5

Excellent people great service

5

Great service and advice about what is wrong with our car.

1

Let’s just say I never had any issues with my car until I took it here. I took my car to get brake pads changed and am still facing issues that they caused months ago to my car. Will never go back and will never refer to anyone. I am so disappointed and wish I never went there to begin with.

Erin, I can not seem to find you anywhere in our system and no history of you ever being a customer, if by chance it’s under another name I’d look to look up the history and view all the notes and the work we performed. I’d also like to personally address the issue, that is if you’ll allow me. Seeing as my staff has nothing to lose by addressing your concerns because they are all on a salary and not a commission based pay plan. You can reach me directly at 910-227-9196. You and I can take a test drive, put it in the air together and we can go over absolutely every single component of the brake system and you and I will go through the entire diagnosis process with me, that is, it you have time and willing to do so. Once we determine if and what is causing it was done by our shop, I will then personally make the repairs myself and deliver the free vehicle to you at no charge. If the above does not suffice, then if you will simply take it to the local dealership and they can put in writing it was caused by our shop, any issues you are having, then I will pay them to fix it and refund you the total amount plus $500 for your time. I will also provide you a rental. All on you at this point. Thank you, David Friend Owner, Master Technician

- MobileTech - North Market
5

1

5

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1022 Market Street Wilmington, NC 28401 (910) 250-4060
5929 Market Street Wilmington, NC 28405 (910) 769-9122
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