They got me. They got me fair and square. I had originally lost my key to my truck and had to get another one made for it. I did not know that when the locksmith created the new quay it would delete the old key. When I found the old key, I went out to use it on the truck and it did not work. Ended up going to mobile Tech off of a reference and they stated that the tow truck driver must have known some secret trick to get it started because it worked. They knew better because when I asked him why the key was not working he said that the truck no longer recognized that key as viable. For him to know that, they would have had to be there tried the key and seen it not work or spoken to the tow driver, which could not have happened since he told me the other story. I talk to the locksmith and he explained why it was not recognized. Either way, mobile Tech is a $185 richer due to my mistake. I'll let you decide how you wanna take this story.
If you’re going to leave a review, at least state the facts. You called with a no start concern. You requested it be towed in and with a key present. We proceeded to diagnose the no start issue, which was determined to be a intermittent failure of the transponder in the key. As the vehicle would intermittently start. It wasn’t until we presented our findings that you said you just had a key made by a locksmith and that you would pick it up and have him warranty the key. We presented you two options: Option A - We charge you for new keys and the tow you requested. Option B - We charge you the diagnostic fee and tow. Said diagnostic fee was discussed BEFORE you brought the vehicle in. Can you just take some personal responsibility for owning a older vehicle and stop pretending be a victim? Maybe you should have called your “locksmith” first since he just did a key? Let me life coach... next time you call to have a tow on your vehicle and request a diagnosis, surprise! You will have a bill. Here’s hoping your car starts forever! David Friend Owner/Master Technician and Life Coach.
- MobileTech - North Market