Save your money and go to the dealership for a thorough assessment, I’m sure the guys in the back do an ok job but the front desk guy that goes over the report is uncommunicado! Failed to mention a couple of things that were of significance before purchasing the vehicle and over checked the battery which I stated had already been checked. Best to locate a business that actually wants to be informative . In response to your reply. I have the paperwork, it was not signed by me or reviewed thoroughly at checkout. I called that afternoon to speak with the employee that checked us in and out, left a message to return my call, he did not. I told him the battery was to be checked at the Toyota dealership the next day, which by the way was awesome they did a good job. He focused on the graph of the battery only. Upon further review we saw a chip in the windshield and a failure code for the navigation system had come up, which neither finding was brought to my attention. I stand by my review and feel it was warranted.
Mrs Holst, Can you give me a little more detail as to what was left out? I really wish you would have reached out to us and expressed that you may have not understood of felt something was left out. It’s my understanding you called and set up an appointment to have the Hybrid Battery specifically inspected, as you were referred by another shop. Of course we performed a very through look over which included what you requested. We even made you aware of recalls. Although it was clearly noted in your paper work, which you read and signed, noting the chips on the windshield. You called back upset that we didn’t verbally address that with you. It’s baffling this warranted a bad review, but I guess it’s just easier to go online and vent rather then take some personal responsibility and ask more questions. My apologies either way. I believe that my techs and advisors were all extremely on point with this vehicle and exhibit much more knowledge then even the local dealer on these vehicles. I suggest next time you receive a document that you skim over and sign, maybe take the time to read through it and ask more questions. We love answering questions. We always make every attempt to educate not only the general public, but technicians and service advisors in both the OEM and after market. We encourage customers to ask more questions. This particular industry is riddled with misinformation. I believe there was a miscommunication or communication breakdown of some kind and I would have certainly loved to addressed, corrected it and created a teachable moment for everyone involved before you went and left us such a bad review that potentially creates a bad image of company that is clearly not warranted. If you can be more detailed in future reviews of establishments such as ours it would certainly benefit the general public and the purpose such reviews. Details mean everything, It would also be extremely helpful so that my staff and our shop can retain a better relationship with future customers. I hope you enjoy your used Prius. Thank you. David Friend Owner/ASE Master Certified Technician Mrs Holst, So you have the paperwork, you just didn’t read it? Also you do understand the graph... which you paid us for is actually us checking the battery properly, I would put any amount of money you didn’t receive that from the dealer, however I am glad they made you happy. I hope you find a long relationship with them from here on out. All the best!
- MobileTech - North Market