Terrible customer service at Mobile Tech. Josh was extremely rude and condescending. He was even rude to people who called in on the phone to check on their vehicles. If I were the owner of MT and I heard the way Josh spoke to me, I would have fired him on the spot. I will never take my car back there again, and I will warn others against doing so. This is a response to Mr. Friend. This is my kid's account. Anyway, I was absolutely not late to my appointment. I had a 2:00 appointment, and I was there at 1:55. I was five minutes early. I was not told when I checked in that there would be a 30 to 45 minute wait. I asked Josh at 2:40 when does he think my car would be looked at. He told me I should feel lucky about being seen at all, because they were turning people away. I should feel lucky? I had an appointment. He could have said he was sorry that they were backed up, but he didn't. I asked him what the number hanging from my car review mirror meant, and he said it meant somebody put it there. He continued to be condescending when all I wanted to know is how they went about their procedures of being seen. He also walked over to me and handed me my keys, and said if I was in a hurry that I could leave. I went out of the building twice. I had to call the owner of the car to tell him that it hadn't been seen yet, and what was going on. I went back in to check on the two kids that were with me, and I walked back out to call my work. That is not erratic behavior. I get it that you are taking up for your employee, but he isn't being honest.
Mrs Wilkie, It took me and Josh several hours to determine who left this review but after careful research realizing that Charlie Charleston was an alias, we discovered the source. I find it hard to believe Josh would be rude to you, however I believe the issue stems from a bit of impatience on your part on 7/22/16. You came to my shop seeking a pre purchase inspection, when you arrived late for your appointment you were told that it would be 30 to 45 minute wait. You were here a total of 40 minutes. After sitting down you repeatedly opened and closed the lobby door with 100F temps and badgered Joshua over and over in front of calmly waiting customers and his peers over being there for 15 minutes and the vehicle wasn't pulled in. So much so that you had angered the other patiently waiting customers with your erratic behavior. Joshua however, remained composed as he usually is in similar situations. Joshua made every attempt to get your vehicle into the shop and out as quickly as possible as did my technician, ensuring we were through with he 1994 Buick Road master with 110,214 miles. We didn't want to see you purchase a lemon and despite how rude you were to me, my staff and my patiently waiting customers, we still have you what you paid for: a through pre purchase inspection. I'm sorry that Joshua came off rude, he is certainly far from it. I will admit there is no bsing about him. He will tell you exactly how it is. He was simply attempting to give you the absolute best possible service you were paying for. Alas, at times we are often given little to work with in terms of patience and time frames from customers. Reality often times does not match expectations. As I teach my 6 year old child patience is a virtue I often find my self offering this lesson to adults, colleagues and my staff. I'm sorry you had such an awful experience but I greatly appreciate the time you took to leave us a review and to google the opportunity to write a rebuttal to the facts. I hope the time we forced you to wait was not completely in vain and that we gave you the information and needed tools you needed to make your 23 year old vehicle purchase. Thank you again. David Friend Owner/ASE Master Technician Master Hybrid Technician 910-250-4060
- MobileTech - Downtown